Always wishing to ensure the satisfaction of its customers, the Bénard Group has set up dedicated customer advice for many years. This team of Grande Cuisine and Laundry professionals listens to customer needs and suggestions.
In order to offer the best possible customer experience, each project is handled by our design office, which produces the plans. From the study on plan to the reservations and installation of materials chosen by the client (DWG plans and 3D visuals), every detail of the project is taken into account. This service allows you to know precisely each aspect of the project. By providing the plans, the design office also plays the role of project coordinator, ensuring that each trade respects the reservations, thus avoiding any unpleasant surprises during construction sites.
Since 2013, the Bénard group has had a state-of-the-art stainless steel manufacturing workshop allowing the production of tailor-made parts meeting the specific needs of customers. This workshop allows us to design and manufacture high-quality stainless steel equipment. The stainless steel manufacturing workshop is a source of pride, offering high quality solutions. This investment in a state-of-the-art facility constitutes a competitive advantage, allowing us to better serve customers.
The team of qualified fitters intervenes quickly for any installation or replacement of equipment. Trained in new standards and technologies, they can manage all types of equipment. This team is capable of working on various products, both for cold and heat, guaranteeing a certified quality service to each customer.
Committed to providing exceptional after-sales service (After-sales service), the company understands the importance of quickly and efficiently resolving any issues that arise after equipment installation. A dedicated after-sales service, made up of highly qualified technicians continually trained in new technologies, is made available. Continuing training is considered essential to provide superior quality service. Thus, technicians regularly receive training on the latest technological innovations to be well informed and able to resolve any problem. At Bénard, commitment to the continuing training of technicians is seen as a key element of success. Investment in after-sales service will continue to guarantee customers the best possible service, even after the equipment has been installed.
Committed to providing a complete service, our company offers a maintenance service to ensure the proper functioning of equipment. Customers rely on this equipment for the continuity of their activities, hence the establishment of a professional maintenance service to keep them in perfect condition. Highly qualified technicians, experts in the maintenance and repair of industrial equipment, take care of this service. Regular inspections of equipment installed at customers' premises are carried out to ensure optimal operation, with necessary repairs to ensure business continuity. Personalized maintenance contracts are also offered, adapted to the specific needs of customers, taking into account the conditions of use, the working environment and production requirements. These contracts can include preventive, corrective maintenance, refurbishment and modernization of equipment.